The selection between BigCommerce and Shopify will be difficult if you’re thinking about starting an online store.
Between BigCommerce and Shopify, a few key distinctions make each platform more suitable for specific scenarios and types of users than the other.
Today’s discussion will center on a comparison between BigCommerce vs. Shopify. Here are the details:
What is BigCommerce?
BigCommerce, a provider of eCommerce software, has risen to become one of the fastest-growing companies in its industrial area in recent years. In their work, they collaborate with a diverse range of companies, from small start-ups to prominent names such as Toyota, DressUp, and others.
What are the advantages of BigCommerce?
- When compared to Shopify, BigCommerce provides a better value for your dollar. If you’re looking for a good deal on e-commerce software, neither BigCommerce nor Shopify will break the bank. BigCommerce, on the other hand, has a slight advantage over the competition due to the built-in features and reduced additional fees.
- If you so desire, you can easily alter the theme of your website.
- It has additional built-in features that make it even more appealing.
- Provides the necessary security and validation features for your online store to ensure that online transactions are safe.
- The additional capability given by BigCommerce means those users have fewer reasons to incorporate third-party applications.
- BigCommerce offers a particular benefit in accepting payments in many currencies.
What exactly is Shopify?
When it comes to Shopify, the company was founded in 2006 and has been in operation since then. An eCommerce platform such as Shopify is required to run a lucrative business. It enables you to begin at the beginning of a course without a prior understanding of the subject matter being studied.
Advantages of Shopify:
- The customer assistance provided by Shopify is exceptional. BigCommerce falls short of the mark because it automatically refers users to relevant assistance pages. The support options on both Shopify and BigCommerce are extensive, but Shopify goes one step further by offering social media assistance.
- When compared to BigCommerce, Shopify is more user-friendly, making it a better choice for first-time entrepreneurs.
- Gives you a more diverse selection of possibilities, both in terms of features and in terms of the most up to current template designs
- Because of its extensive app store, it can provide more customized functionality than BigCommerce.
- The use of Shopify makes it easy to share firm information with customers, piques their curiosity, and motivates them to take action.
- Shopify has a more extensive user base, which means more apps to choose from on the platform.
- Storefront software such as Shopify provides the tools you need to protect your business and confirm online payments.
An in-depth analysis of the differences between Shopify and BigCommerce
- Costs & Pricing
BigCommerce vs. Shopify is frequently a comparison that starts with the subject of price. Both BigCommerce and Shopify provide a 14-day free trial period to get you started. The various plans offered by the organization range from $29 to $299, depending on the features included. There are a few differences in pricing between Shopify and BigCommerce regarding eCommerce platforms.
BigCommerce and Shopify are more similar than dissimilar when it comes to features. There are many advantages to BigCommerce compared to Shopify, including lower transaction fees and the option to create unlimited staff accounts with the Standard Plan. The abandoned cart recovery feature is not included in the BigCommerce Basic Plan but in the Shopify plus
- Assisting customers
There are other considerations beyond price plans that you should keep in mind when trying to create an online business. An organization’s ability to get help with technical issues is critical. Nobody has any idea what they’ll find when they get there.
Customer service in e-commerce refers to how online businesses assist customers with anything from making online purchases to answering problems while providing a consistent customer experience across all platforms. This is why we’ll compare the customer support experiences provided by BigCommerce and Shopify in this section. Result:
Regardless of whatever platform you choose, you’ll be able to take advantage of the same level of customer assistance. You can seek assistance in a variety of ways, including:
- Telephone assistance is available at all hours of the day.
- Center for providing excellent customer service
- Discussion board for customer service issues
- Send an email service
- Video tutorials available on demand
- Expertise in the subject matter
Let’s take a closer look at the customer service offered by BigCommerce and Shopify.
Customer Service for BigCommerce
After signing up for a free trial on BigCommerce, you will be contacted to schedule a 10-minute phone chat with a representative. Providing BigCommerce with as much information as possible will help them provide you with the best possible service. Furthermore, those who subscribe to the enterprise subscription are given higher priority by BigCommerce. You’ll have access to BigCommerce’s onboarding professionals and phone assistance during your trial period.
Customer Service for Shopify
BigCommerce’s help center is more comprehensive, but it is less well-organized than the one provided by Shopify. Shopify has a well-defined structure, which you’ll notice when utilizing the platform. Aside from that, Shopify’s customer service is accessible through social media, whereas BigCommerce is not. Your query in the Shopify editor is referred to as a related item in the Shopify knowledge base. As a result of this helpful feature, Shopify outperforms BigCommerce in this competitive area.
3. Ease of use
If you’re a first-time entrepreneur or an established online retailer, ease of use is essential. When evaluating BigCommerce vs. Shopify, this is a crucial factor to consider.
- Ease of Use in BigCommerce
Because of the large number of technical terms used by BigCommerce, it is not the most excellent platform for people who are just getting started in the online business. Every time you perform a fundamental action, such as adding a product, you may need to look up a few specific phrases in the glossary to ensure that everything is done correctly. BigCommerce is a more challenging platform to manage because of its extensive set of built-in features, allowing you to customize your store’s appearance and feel to your liking.
- Shopify Ease of Use
To build an online store with Shopify, you do not need to be an expert in the platform, and anyone can do it in a matter of minutes. Shopify outperforms BigCommerce by a wide margin when it comes to simplicity of use. Shopify’s onboarding process and user-friendly editor have received a great deal of positive feedback from its customers. A helpful wizard will walk you through the process of setting up your business, and all of the options are located on the main menu on the left-hand side.
4. Payment Gateways
It’s reasonable to assume that both Shopify and BigCommerce are capable of integrating with virtually every third-party payment gateway on the market today. Payment processing is incorporated into Shopify. However, BigCommerce requires sellers to use third-party apps to accept payments.
- Using Shopify to make a payment
Shopify Payment’s responsibility is to handle all of the financial transactions for the merchants who use the platform’s services. When a customer purchases something from a store, Shopify Payment receives their money and transfers it immediately to the store owner. As a bonus, it includes a built-in fraud-detection tool that can detect potentially fraudulent behavior. Shopify Payments makes it possible for customers and sellers on Shopify to trade in a quick, simple, and secure manner.
You might also be interested in some of the benefits of using Shopify Payment, which include the following:
- Setup and approval can be completed in a flash.
- Complete and total integration
- It is important to note that there are no additional transaction fees or hidden fees.
Shopify Payments are not accepted in your country, and you do not wish to accept Shopify Payments in your country. Customers who aren’t linked with Shopify don’t need to worry about you collecting payments.
- Payments are processed through BigCommerce.
In contrast to the latter’s inclusion, a built-in payment processor is not available with BigCommerce. Store owners can only accept payments through a third-party payment gateway.
The following payment processors are already pre-integrated with BigCommerce: Amazon Pay, Paypal, Square, Stripe, etc.
5. Dropshipping in e-commerce
Drop shippers must be able to obtain products from suppliers quickly and efficiently, add them to their websites, and have the entire selling and shipping process automated to be successful. BigCommerce and Shopify both have ways to get products and send them to customers. Still, Shopify’s selection is a better, strongest tool that provides Shopify the edge for dropshipping.
- Dropshipping on Shopify is possible.
Shopify has the most powerful functionality for a drop shipper. Take, for example, the Shopify app store, which contains several apps tailored to specific markets or niches. Shopify’s tight curation requirements have resulted in an excellent level of product quality.
- Dropshipping using BigCommerce is possible.
BigCommerce’s app store contains several excellent products sourcing applications. BigCommerce is as well-known and complete as BigCommerce’s other offerings, which are of different quality.
While BigCommerce and Shopify are good platforms in their own right, there are substantial distinctions between them that make each forum preferred in specific situations and for specific user groups. Here’s a quick comparison of BigCommerce and Shopify to help you decide which platform to use.