{"id":9516,"date":"2022-01-05T06:44:28","date_gmt":"2022-01-05T06:44:28","guid":{"rendered":"https:\/\/www.bay20.com\/?p=9516"},"modified":"2025-04-24T14:17:41","modified_gmt":"2025-04-24T08:32:41","slug":"wie-erstelle-ein-support-ticket-von-einem-shopware-account","status":"publish","type":"post","link":"https:\/\/www.bay20.com\/de\/wie-erstelle-ein-support-ticket-von-einem-shopware-account\/","title":{"rendered":"Wie kann ich ein Support-Ticket von einem Shopware-Konto aus erstellen?"},"content":{"rendered":"\n<p>Wenn Sie in Shopware Fragen zu Ihren Shops oder Plugin-Problemen haben. Sie k\u00f6nnen sich direkt an den Shopware-Support wenden, indem Sie in Ihrem Shopware-Konto ein Support-Ticket erstellen.<\/p>\n\n\n\n<p>Um ein Support-Ticket in Shopware zu erstellen, f\u00fchren Sie die folgenden Schritte aus:<\/p>\n\n\n\n<p><strong>Schritt 1: <\/strong>Loggen Sie sich in Ihr Shopware-Konto ein und gehen Sie in den Bereich H\u00e4ndlerbereich.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"296\" height=\"393\" src=\"https:\/\/www.bay20.com\/wp-content\/uploads\/2021\/12\/image-1.png\" alt=\"\" class=\"wp-image-9518\" srcset=\"https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-1.png 296w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-1-226x300.png 226w\" sizes=\"auto, (max-width: 296px) 100vw, 296px\" \/><\/figure>\n\n\n\n<p><strong>Schritt 2: <\/strong>Nachdem Sie auf den H\u00e4ndlerbereich geklickt haben, gehen Sie zur Support-Option, um das Support-Ticket zu erstellen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"297\" height=\"356\" src=\"https:\/\/www.bay20.com\/wp-content\/uploads\/2021\/12\/image-2.png\" alt=\"\" class=\"wp-image-9519\" srcset=\"https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-2.png 297w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-2-250x300.png 250w\" sizes=\"auto, (max-width: 297px) 100vw, 297px\" \/><\/figure>\n\n\n\n<p><strong>Schritt 3: <\/strong>Klicken Sie nun auf die Schaltfl\u00e4che oben rechts mit der Aufschrift &#8222;Support anfordern&#8220;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"980\" height=\"128\" src=\"https:\/\/www.bay20.com\/wp-content\/uploads\/2021\/12\/image-3-980x128.png\" alt=\"\" class=\"wp-image-9520\" srcset=\"https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-3-980x128.png 980w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-3-300x39.png 300w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-3-800x104.png 800w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-3-768x100.png 768w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-3-1000x131.png 1000w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-3.png 1049w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/figure>\n\n\n\n<p><strong>Schritt 4: <\/strong>W\u00e4hlen Sie nun den Shop aus, f\u00fcr den Sie ein Ticket erstellen m\u00f6chten.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"648\" height=\"433\" src=\"https:\/\/www.bay20.com\/wp-content\/uploads\/2021\/12\/image-5.png\" alt=\"\" class=\"wp-image-9522\" srcset=\"https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-5.png 648w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-5-300x200.png 300w\" sizes=\"auto, (max-width: 648px) 100vw, 648px\" \/><\/figure>\n\n\n\n<p><strong>Schritt 4: <\/strong>Bei den n\u00e4chsten Schritten w\u00e4hlen Sie die Support-Optionen zwischen Shopware Support &amp; Plugin Support.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"642\" height=\"436\" src=\"https:\/\/www.bay20.com\/wp-content\/uploads\/2021\/12\/image-6.png\" alt=\"\" class=\"wp-image-9523\" srcset=\"https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-6.png 642w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-6-300x204.png 300w\" sizes=\"auto, (max-width: 642px) 100vw, 642px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Shopware-Support:<\/strong> alle Arten von Problemen oder Fragen im Zusammenhang mit der Standard-Shopware-Funktion. Sie m\u00fcssen diese Option w\u00e4hlen.<\/li><li><strong>Plugin-Unterst\u00fctzung: <\/strong>W\u00e4hlen Sie diese Option f\u00fcr alle Probleme im Zusammenhang mit einem Plugin.<\/li><\/ul>\n\n\n\n<p><strong>Schritt 5: <\/strong>W\u00e4hlen Sie die Methoden f\u00fcr Supportanfragen. In Shopware gibt es viele Support-Optionen, die je nach Abonnement verf\u00fcgbar sind. Und E-Mail-Support ist eine davon.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"456\" src=\"https:\/\/www.bay20.com\/wp-content\/uploads\/2021\/12\/image-7.png\" alt=\"\" class=\"wp-image-9524\" srcset=\"https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-7.png 640w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-7-300x214.png 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/figure>\n\n\n\n<p><strong>Schritt 6: <\/strong>F\u00fcllen Sie nun das erforderliche Feld aus und schreiben Sie die Frage, die Sie stellen m\u00f6chten. Sie k\u00f6nnen auch den Anhang anh\u00e4ngen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"648\" height=\"626\" src=\"https:\/\/www.bay20.com\/wp-content\/uploads\/2022\/01\/Inkedimage1_LI.jpg\" alt=\"\" class=\"wp-image-9974\" srcset=\"https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2022\/01\/Inkedimage1_LI.jpg 648w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2022\/01\/Inkedimage1_LI-300x290.jpg 300w\" sizes=\"auto, (max-width: 648px) 100vw, 648px\" \/><\/figure>\n\n\n\n<p><strong>Schritt 7:<\/strong> Nachdem Sie auf den n\u00e4chsten Schritt geklickt haben, sehen Sie den Hinweis \u201eIhre Supportanfrage wird nach dem Absenden an Shopware gesendet\u201c. Eine gesch\u00e4tzte Frist f\u00fcr dieses Ticket.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"649\" height=\"430\" src=\"https:\/\/www.bay20.com\/wp-content\/uploads\/2021\/12\/image-9.png\" alt=\"\" class=\"wp-image-9526\" srcset=\"https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-9.png 649w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-9-300x199.png 300w\" sizes=\"auto, (max-width: 649px) 100vw, 649px\" \/><\/figure>\n\n\n\n<p><strong>Schritt 8: <\/strong>Klicken Sie auf die Schaltfl\u00e4che \u201eAnfrage senden\u201c. Ihre Anfrage wird an Shopware gesendet. Sie k\u00f6nnen Ihr generiertes Ticket in der Support\u00fcbersicht einsehen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"980\" height=\"426\" src=\"https:\/\/www.bay20.com\/wp-content\/uploads\/2021\/12\/image-10-980x426.png\" alt=\"\" class=\"wp-image-9527\" srcset=\"https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-10-980x426.png 980w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-10-300x131.png 300w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-10-800x348.png 800w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-10-768x334.png 768w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-10-1000x435.png 1000w, https:\/\/www.bay20.com\/de\/wp-content\/uploads\/2021\/12\/image-10.png 1147w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>You can ask the shopware support directly by generating a support ticket from your shopware account.<\/p>\n","protected":false},"author":74,"featured_media":9827,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[78,115,91],"tags":[],"class_list":["post-9516","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shopware","category-shopware-6","category-shopware-6-anleitungen"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bay20.com\/de\/wp-json\/wp\/v2\/posts\/9516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bay20.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bay20.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bay20.com\/de\/wp-json\/wp\/v2\/users\/74"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bay20.com\/de\/wp-json\/wp\/v2\/comments?post=9516"}],"version-history":[{"count":7,"href":"https:\/\/www.bay20.com\/de\/wp-json\/wp\/v2\/posts\/9516\/revisions"}],"predecessor-version":[{"id":16428,"href":"https:\/\/www.bay20.com\/de\/wp-json\/wp\/v2\/posts\/9516\/revisions\/16428"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bay20.com\/de\/wp-json\/wp\/v2\/media\/9827"}],"wp:attachment":[{"href":"https:\/\/www.bay20.com\/de\/wp-json\/wp\/v2\/media?parent=9516"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bay20.com\/de\/wp-json\/wp\/v2\/categories?post=9516"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bay20.com\/de\/wp-json\/wp\/v2\/tags?post=9516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}