How to Backup a BigCommerce Store

backup a BigCommerce store

When your data becomes inaccessible or unusable, it is considered a data loss, which is often reported in the media along with major data breaches. If not more often, data loss happens than catastrophic data breaches. Either way, it’s possible that your website and other important services would go down, which would be very detrimental to your organisation.

Cybersecurity professionals often state that there are two types of people: those who have lost data and those who will lose data. This is a common axiom. Because of the fact that there are two kinds of individuals, there is a reason for this.

E-commerce businesses should be aware of these basic backup concepts.

Unexpected events may happen at any time, and it is widely accepted that they can. No product images are accessible when a CSV import goes wrong during a normal procedure. New staff may have made a mistake and deleted the incorrect pages or removed any specialised code from the theme files. If you’ve employed a designer or worked with a partner, you’ll want to preserve your investment as much as possible.

Your shop’s data should be backed up in the event of a disaster. Your organisation will not incur substantial harm if there is an accident or a malfunction with any piece of technology. Without the ability to sell online, you’re missing out on revenue and tarnishing your brand. Clients are unable to make purchases or access the online shop as a result of this issue. In the worst-case scenario, you may discover that a considerable quantity of data has been permanently destroyed and cannot be restored.

We’ll show you how to back up a BigCommerce store in this post to minimise the risk of issues with your online business.

You should avoid the following dangers:

Keeping a copy of the work a web developer has done to protect your investment.

It is important to keep an eye out for threats like phishing schemes, data breaches caused by hackers, and dishonest workers.

Changes that were made without the user’s knowledge, such as incorrect CSV imports or corrupted theme files

On BigCommerce, how do you do a store backup?

A 301 redirects you to a new location.

Server Settings include 301 Redirects. Use the checkboxes to choose the redirects you wish to export. Make sure that none of your 301 redirects has been examined before exporting.

  • Menu option: Export These Redirects.
  • Click the Continue button after selecting the Default template on the next screen.
  • Select the Export my redirects to a CSV file option from the pop-up window. After the creation of your file is complete, click on the Download my Redirects file option.
  • As soon as you click “Download,” a CSV export file will be downloaded to a location that you choose in your browser.
  • Photographs of the items themselves and their packaging
  • The Export option may be found in the Products menu. A template may be edited in bulk by selecting it and then clicking the Continue button.
  • When presented with the option, choose “Export my items to a CSV file” from the menu.
  • A scrolling status bar will be added to the screen. When the process is complete, click the Download my products file option to store the file on your computer.
  • Using WebDAV, you will be able to access your store. To begin the download, just drag and drop the product pictures folder to your desktop.


  • CSV files may be exported for all client information, excluding passwords. Passwords cannot be exported due to PCI Compliance regulations.
  • Navigate to Customers > Export in the menu to export your customers’ information. A template may be edited in bulk by selecting it and then clicking the Continue button.
  • To export my customers to a CSV file, choose the option in the pop-up window.
  • A scrolling status bar will be added to the screen. Clicking the Download customers file button after it’s done will let you to save it on your PC.


It is not possible to import orders made via BigCommerce using CSV, although these orders may be exported for use in backups and reports. Orders may be imported and exported using our Application Programming Interface (API). For further information, see our Dev Center.

  • Under Orders, click the Export button. Once you’ve selected a template, click the Continue button.
  • To export my orders to a CSV file, choose the option in the pop-up window.
  • A scrolling status bar will be added to the screen. In order to download your orders, click on the Download my Orders file button after you’re done.

Changes made to the subject (Stencil)

In the menu bar, click on Storefront > My Themes. You may pick the theme version you want to download by clicking on the Advanced tab and making your choice there.

To receive the shop’s current theme, just download the Current Theme. Changes made to Page Builder will be reflected in this theme as well. “Original Theme,” a basic theme that has not been altered in Page Builder, is available for download The Stored Theme is a previously-created theme that has been preserved in Page Builder for your convenience.

  • Take a look at the compressed file on your computer.
  • Changes made to the subject (Blueprint)
  • Go to the Storefront menu and choose My Themes to download the theme.
  • If you just want to download the files that have been customised, you may do so by selecting the “Download All” option. You should only choose Customized files from the drop-down option if you have made changes to your theme.
  • Take a look at the compressed file on your computer.


Regardless of whether you’re updating your website with new goods and photographs, adjusting your customer and order information, or changing the layout of your website, you should constantly make backups of your company’s data. Backups can save you time and effort in the event of catastrophic data loss, but they will also boost your self-confidence and give you peace of mind. Having a backup of your product, theme, customer, and order information is essential. Your customer, product and order data, as well as any redirections that may have been performed, are backed up and restored as part of these procedures. Changing the theme’s look may be saved and restored at a later time. You may also use the API to build a backup of your store; further information can be found in our Developer Center.

Don’t forget, we have a team of BigCommerce experts, so if you ever need support or have any questions, please contact us at or call us at +91-8800519180