Magento Support & development

Because we take support seriously we have a team of 5 Magento experts wired to problem solve 24/7

Magento Support

In the mission critical environment of ecommerce, having 24/7 support from a dedicated and experienced team is a must. We have created three Magento support and maintenance packages to give you the peace of mind of having a Magento certified team on hand and ready to help.

Keeping your Magento site running smoothly with our pro-active technical management approach, on top of critical incident support we offer problem solving, training, design and development all within your allocated monthly hours.

24/7 Support

Ensuring peace of mind with easy access to our Magento certified team members and 24 hour critical incident telephone support should there be an emergency on your site.

You choose how you use us

Our packages are flexible and made to fit your evolving needs. Use monthly hours on support, training, design, development or upgrades to your Magento version.

We give you the tools

Track and raise problems with screenshots of issues encountered through our online support system. New Relic application performance monitoring is now included in all our plans.

Month by month contracts

We don’t tie you in and you can cancel, top up or change plans at any point. Unused hours are rolled over for 3 months, we realise that we are only as good as our last issue solved.

Rock solid hosting for optimum performance

Magento Hosting

We have built our solution from the ground up to maximise the speed of Magento. In the mission critical world of ecommerce it’s crucial to have the correct solution and expertise behind your hosting environment, this is especially relevant with Magento.

Our expertise has grown out of the development and hosting of hundreds of magento sites, this knowledge allowed us to develop a platform that makes your Magento site faster. We have created a selection of Magento optimised hosting packages covering sites of all sizes, our MageOptimised solution provides a scalable on demand managed hosting solution with full hardware redundancy with incredible magento performance. All our hosting includes transfer of your site, optimisation of the stack, server monitoring, 30 min incremental off site backups and on-going management.

The hardware behind our private cloud provides dedicated redundant firewalls, load balancers and hypervisors, giving a solid and reliable foundation to your dedicated virtual server. Resources are billed on a per hour basis, which allows for efficient scaling for higher traffic periods.

Your server is optimised especially to get the most out of Magento, the optimised software stack consists of Nginx, Memcache, Varnish, Percona, Redis, PHP-FPM. Our experts will tune the environment specifically to your site and our included ongoing management is there to make sure it continues to perform.